Orbit Publishing, LLC (OP) offers a 30-day return policy from the day of purchase for educational courses. This DOES NOT include subscription programs, products purchased in a promotion, or as part of a package deal, or products purchased at a live event, or live training event tickets.
If you purchased our products from other vendors, you must contact that vendor directly and follow the refund policy of the vendor that charged your credit card or accepted payment.
Finally, if you purchased our product at one of our seminars, please refer to the Return Policy located on your purchase receipt.
OP will, at our discretion, allow for the return or replacement of any information product purchase for up to 30-days. This includes DVDs, CDs, Workbooks, as well as digitally downloadable products. All sales are final after 30 days.
For monthly data subscriptions, you can cancel with at least 30 days notice prior to the next billing cycle. Cancel by submitting the form on http://www.ReturnJacksStuff.com. You may only request a refund for the current month.
For our monthly membership programs, there are NO refunds for monthly membership charges. You are under no obligation to continue monthly membership programs and can cancel at anytime by submitting the form at http://www.ReturnJacksStuff.com.
Once received and processed, OP will cancel your membership, discontinue and/or disconnect services, and cease future billings to your credit card. Any charges processed on or after the effective date of cancellation will be promptly refunded.
When a customer approaches OP about a refund, we first offer technical support and attempt to resolve any other concerns. If a refund is still desired, you will need to submit your refund request in writing as follows:
ONLINE: Go to http://www.ReturnJacksStuff.com fill out and submit the online form.
MAIL: Send the request to:
Orbit Publishing, LLC
20860 N. Tatum Blvd #300
Phoenix, AZ 85050
(must be postmarked within 30 days of purchase).
Return instructions and/or proof of refund will be sent to you from our office. Returned items will NOT be accepted without prior approval from our office and a completed Return Material Authorization (RMA) form.
Audio courses include various anti-fraud devices and technologies designed to prevent illegal copying. If ANY of these anti-fraud devices are determined to have been opened, cut, tampered with or compromised in any way, OP will NOT accept the product for a refund.
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